Core Conversion FAQ's

We're turning over a new leaf! Important information about our core data processor conversion and how it will affect our members.

 

SERVICE AVAILABILITY

At the close of business on May 30, the following services will NOT be available until Thursday, June 1:

• Online Banking
• Mobile Banking
• Telephone Banking
• Bill Pay

The following services will remain open and accessible during conversion:

• ATM/Debit Cards
• ATMs
• Credit Cards

Online Banking Users: 18 months of statements will carry over from the old system. Online Banking members that need access to more than 18 months of statements can download PDFs of past statements before May 30.

 

Answers to Frequently Asked Questions

Will my account number(s) change?
No, account will retain their current numbers however, all account numbers will now be proceded with enough zeros to bring your account number to a total of 10 digits. For example; Account/member number - #1234 becomes #0000001234. 

Will any part of my direct deposits, payroll deductions, or automatic payments change?
No, you should see no change in your direct deposits, payroll deductions, or automatic payments. Everything should still come into the same accounts and distribute to the accounts requested.

Are my funds still safe and secure?
Yes, your funds remain secure at Maroon Financial CU. All Maroon Financial CU accounts will continue to be insured by NCUA (National Credit Union Administration) for up to $250,000 per individual account holder. Refer to NCUA.gov for more information.

Is my personal data still safe and secure?
Yes, your personal data and account information are safe and secure as always.

Will transactions in the branches change after the upgrade?
Yes, you will no longer need to supply deposit or withdrawal tickets to perform transactions at the teller line, or sign printed paperwork at member service desks because our branch will be equipped with electronic signature pads for you to authorize your transactions and new account requests.

How can I save my online account history before the upgrade?
Online Banking members can print, copy/paste/save statements, or export history in CSV, OFX, QBO, and QFX formats on or by May 30.

Will I be able to complete an online loan application during the upgrade?
No, our online consumer loan and mortgage loan applications will NOT be available during the upgrade process.  

DEPOSIT ACCOUNTS

Will I have to order new checks?
No, you will not need to order new checks. The MICR number on your current checks remains the same after the upgrade.

Will the Maroon Financial CU routing number change?
No, the routing and transit number will not change. The Maroon Financial routing number is 271081560.

ATM/DEBIT CARDS

Will my ATM/Debit Card number and PIN change?
No, your current Maroon Financial CU ATM/Debit Card number and PIN will remain the same. You will not be able to do balance inquiries or balance transfers at any ATM beginning at 3:00 am CST on May 30 until approximately 8:00 am CST on June 1. You will see a message “Transaction Currently Unavailable” should you try and perform any of these actions during the upgrade. Deposits made at our ATM from May 30 to June 1 will not post to your account until June 2.

STATEMENTS AND NOTICES

Will my account statements change?
Yes, your savings and checking account statements will have a fresh, new, updated look. Statements are mailed to Primary Account Owners only.

Will I receive paper statements or eStatements?
With our upgraded system, if you have elected to receive eStatements for one or more of your accounts, all of your account statements (for which you are the Primary Owner) will be eStatements. However, all members regardless of selection, will receive a final paper statement for May.

Will I be able to see check images through Online Banking?
Members will not have access to check images prior to May 30. Members can print or save all images prior to May 30.

LOANS

Will automatic payments to my loans continue as scheduled?
Yes, after the upgrade your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.

ONLINE BANKING AND BILL PAY

Will the upgrade change the Online Banking and Bill Pay service?
No, Online Banking and Bill Pay will remain the same. 

Will I still see my Online Banking account pseudo names or nicknames?
Yes, after the upgrade you will continue to see nicknames but account nicknames over 16 characters will get shortened.

Will I still see all of my accounts in Online Banking?
Yes, you will see all of the accounts and some additional loan information will display. However, account history prior to June 1 will not be available. Online Banking members can print, copy/paste/save statements, or export history in CSV, OFX, QBO, and QFX  formats. on or by May 30.

Will I still receive the alerts I have set up in Online Banking?
Yes, the alerts currently set up will stay the same as they are today. 

Will account history be accessible in Online Banking after the upgrade?
No, account history will not carry over from the old system. Account history will build forward starting June 1. Online Banking members can print, copy/paste/save statements, or export history in CSV, OFX, QBO, and QFX  formats. on or by May 30.

How do I access Bill Pay after the upgrade?
After the upgrade, you will access Bill Pay via Online or Mobile Banking.

What if I have scheduled bills to be paid during the system upgrade?
All online bill payments scheduled to occur during or after the upgrade will process normally. Online Banking and Bill Pay functionality will be available with the upgraded system beginning the morning of June 1.

Will my pending payments still be set up in Bill Pay?
Yes, your scheduled payments will carry over. Online Banking and Bill Pay functionality will be available with the upgraded system beginning the morning of June 1.

Will my payees still be set up in Bill Pay?
Yes, your payees will carry forward to the upgraded system. 

Will my Bill Pay history transfer over to the new system?
Yes, your history of payments will transfer over to the upgraded system.

AUDIO BANKING

Will Audio Banking be available during the upgrade?
No, Audio Banking will not be available during the upgrade. You can access the new platform on or after June 1, 2023.

Will the Audio Banking phone number change after the upgrade?
No, the number will be the same as before: toll-free 773.702.8100.

Will my PIN for Audio Banking change?
Yes, when you call on or after June 1, 2023 to access audio banking, you will need to set up a new password/PIN.