Upgrade

Important Information About Your Accounts

NEW DIGITAL BANKING PLATFORM AND MOBILE APP COMING MARCH 29, 2022!

In March, we will launch our new Digital Banking Experience! This new singular platform will replace our current, separate online banking system and mobile application, while providing you enhanced features and functionality.

For a smooth transition to the new platform, please be sure we have your most up-to-date email, phone or cell number before the launch. Please also make sure you know your member (account) number.

It's easy to update your information

 

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DEFINITIONS

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Online Banking – banking accessed through the website at maroonfinancial.org

Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Maroon Financial CU mobile banking app

Digital Banking – combination of both Online Banking and Mobile Banking together as one experience

FAQs to help guide you through the upgrade process

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Why are you upgrading Online Banking and Mobile Banking?

We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use. These new systems will better enable us to rollout future enhancements.

When will the upgrade take place?

On March 29th, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience—with all the features you would expect to have in both!

Will I have to register in the new Digital Banking platform?

If you are currently enrolled in the online banking platform, it will not be necessary for you to re-register. Your username(s) and password(s) will carry over to the new system. After your first login, you'll be asked to reset your password. Don't worry, you can reuse your old password in the new system!

If you are not an online banking user, you can register either from our home page, or by downloading the new Mobile Banking app.

Note: The current mobile app will not function after the upgrade.

Why do I need to change my password?

You need to change your password for security reasons. The new system has the same password requirements as the old system, so please feel free to reuse your old password in the new system!

What do I need to do prior to the System upgrade?

Most importantly, you need to confirm that your cell phone, home phone, and email addresses are up-to-date in the current Online Banking System. See above with how and where to update this information.

Also, if you need to register, you will need your account/member number. Your number is on the member ID card that was provided to you when you first became a member. If you can’t locate your member ID card, please call our office at 773.702.7179.

Will the Mobile Banking app change?

Yes, the current Maroon Financial Sprig® mobile app will no longer function after March 31. Please download the new mobile app to your phone or mobile device from the App Store® or Google Play™.

Will I lose any features that I had in the Sprig® Mobile App?

Yes. Many of our members use the “Send” feature to transfer money to friends or even to their own accounts at other financial institutions. The new Digital Banking systems will allow members to transfer money between their accounts at Maroon Financial and their accounts at other financial institutions. You will need to register for this service.

Can I register using just the new Mobile Banking App?

Yes, one of the great new features is the ability to register using Mobile Banking. It is no longer necessary to register in Online Banking first. The registration process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.

Why do I need another One-Time Passcode (OTP)?

Shouldn’t the system remember me? The new digital banking systems will not recognize your computer, browser, or smart phone. The system can send you an OTP code via text message, phone call, or email. Once you successfully login you can use the “remember me” feature and won’t be asked for a new OTP code for a while. Please make sure Maroon Financial CU has up to date home phone and cell phone numbers as well as email address.

What happens to the Mobile Banking app if I get a new phone?

Once you download the Maroon Financial CU mobile app on the new device you will need to attempt to log in with your username and password. This will prompt the system to send a one-time verification code to the email address, phone number, or cell phone number we have on file.

Will I still be able to access my eStatements in Online Banking?

If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.

Will my Online Banking/Mobile Banking transaction history carry over?

18 months’ worth of transaction history is expected to carry over. We recommend you print or download your transaction data prior to March 29, 2022.

Will Bill Pay Change?

No, we are keeping our bill bay provider, iPay®. If you currently use Bill Pay, all account information will carry over. We plan for a seamless transition.

Will I still have single sign on access to my mortgage?

No, we are working to restore single sign on with our subservicer, Midwest Loan Services. In the meantime, you will need to login directly to their website at midwestloanservices.com to view your mortgage.

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Visit this page for the most up-to-date information regarding these exciting changes. If you have any questions or concerns about our upgrade, please call 773.702.7179 or visit our branch.

5525C S Ellis Ave, Chicago, IL 60637

773.702.7179 | maroonfinancial.org

FEDERALLY INSURED BY NCUA

Serving the University of Chicago community since 1957